Volunteer With Us
Citizens Advice East Devon is an independent local charity providing free, independent and conﬁdential advice across East Devon.
Our volunteers are at the heart of all we do. Last year we helped over 5,000 local people to access the help they needed, dealing with over 12,500 issues which cover a broad spectrum of advice needs. The vast majority of this help was provided by our 70-strong team of dedicated volunteer advisers and assessors, without whom we could not run the service.
Volunteering for us is really rewarding as you make a real difference to those who are in need across our community. We are a small, diverse friendly team of like-minded individuals from all backgrounds who like helping and who enjoy being together. We have oﬃces in Exmouth and Honiton and outreaches in Sidmouth, Seaton and Axminster. In these locations we usually provide face-to-face sessions for members of the public to talk through their problems with trained advisers, most of whom are volunteers from the local community. Due to COVID most of our advice is online at the moment.
We’re regularly looking for all sorts of different people for all sorts of roles. Training is provided and it’s a great way to develop your skills. Join us and make a difference for your community!
If you are interested in volunteering with us, please get in touch.
Email us at firstname.lastname@example.org for details of our volunteering opportunities.
Current Volunteer Roles
Arguably the most important volunteer role at Citizens Advice East Devon – our receptionists are the first person you see or speak to clients start their journey with us. Coming into the Citizens Advice here at East Devon by either presenting yourself at one of Covid friendly offices or either telephoning us on one of our call me back services or emailing it is the role of the reception/allocation team to make sure that our client feels comfortable, cared for and knows what exactly is going to happen next.
You will be talking to people on what often is one of the difficult days on your life so you will have to be sympathetic, but you will also need to be professional as it is you who will represent what our clients think about us. A good understanding of the processes of how advice works is desirable, as well as being able to manage expectations of both clients and advice volunteers.
A key responsibility is taking calls, answering emails and ensuring that consent is gathered for all the advice we give. If working on our allocations team, you will also be responsible for ensuring that all people who are contacting us for advice are allocated to the correct volunteers and staff so that they get the advice they need as quickly and efficiently as possible. You will need to be confident on a keyboard as well as a telephone but everything else comes with comprehensive training. This is a varied role; you won’t know who is coming through the door or on the line next. However, you will always have the support of your fellow volunteers and that of your Team Leader with whom you will work closely.
Our receptionists work across the region in our main offices, but also in our outreaches and now they will also be expected to work from home. We can provide you with a laptop, but you will need access to the internet and be reasonably computer literate. If you have worked previously with Office 365 and Microsoft teams, we would be particularly interested to hear from you.
Whilst this is a voluntary role, reasonable expenses are paid. When working from the office there are free drinks and snacks for you to enjoy. You would normally be asked to commit at least two sessions a week to the role – this can either be two half days or a whole day depending on your other commitments. Please email us if you are interested.